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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rick Fries

January 27, 2026

5  out of  5
rating by Rick Fries
"Great Insurance Agency. And Megan is a Rockstar! Great service & follow up. Thank you!"
We responded:
"Rick, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Shalisse Cerven’s Team here in our Naples office. "
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Val Plotke

January 26, 2026

5  out of  5
rating by Val Plotke
"I was looking to get car insurance quickly since I was at Carmax. Megan was amazing quick and prompt and thorough and received my ID cards quickly. It was a pleasure doing business with you Megan tell Charisse thank youThank you Megan."
We responded:
"Thank you for the fantastic review, Val! We are always here to help with your insurance needs here in Naples . "
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Bill Dunnuck

January 22, 2026

5  out of  5
rating by Bill Dunnuck
"After a horrible experience with my previous carrier, I found State Farm in East Naples a very short distance from my home. Ariana did a great job insuring my car in very little time. I have also switched my second car to State Farm. I can’t say enough good things about my experience. Nice to have such great service so close by. Thank you Ariana. Bill Dunnuck."
We responded:
"Bill, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Amy Garrett

January 15, 2026

5  out of  5
rating by Amy Garrett
"Ariana was an absolute pleasure to work with for our boat insurance. Responded promptly and never left me hanging. I appreciate her help so much!"
We responded:
"Thank you for the 5-star review, Amy! Here on State Farm Agent Shalisse Cerven’s Team, we are proud to serve our community and appreciate your recognition. "
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Daniel Porter

December 19, 2025

5  out of  5
rating by Daniel Porter
"Shalisse was very helpful. Found the right product and was very straightforward explaining the benefits and the differences from my previous policy. I would highly recommend having a conversation with her regarding your insurance."
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Bill Lambert

December 16, 2025

5  out of  5
rating by Bill Lambert
"We have a condo, cars and a boat with State Farm. Quick, reliable and friendly service. Thanks Megan!"
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Mike Esposito

December 13, 2025

5  out of  5
rating by Mike Esposito
"Megan was amazing . Best agent I have dealt w in quite some time."
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Craig Daily

December 10, 2025

5  out of  5
rating by Craig Daily
"Changing our primary residence to Florida required us to transfer our State Farm auto insurance, and Megan made the entire process seamless. She was professional, courteous, efficient, and genuinely friendly throughout. Her insurance knowledge, and especially her understanding of the differences between Illinois and Florida policies, gave us confidence and made the transition incredibly easy. We truly appreciate her help and exceptional service!"
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Jeff Prall

November 25, 2025

5  out of  5
rating by Jeff Prall
"Megan was very responsive from yesterdays online inquire to assistance with getting proper Auto insurance to compare with existing policy under progressive insurance. Thank you Megan for your attention to detail and knowledge of auto insurance with State Farm"
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Brad Besonen

November 21, 2025

5  out of  5
rating by Brad Besonen
"Very Helpful and easy to work with!! would recommend to everyone"
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Jivenson Joseph

November 6, 2025

5  out of  5
rating by Jivenson Joseph
"Best customer service !"
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Cathy Webster

November 5, 2025

5  out of  5
rating by Cathy Webster
"Megan was great to work with and I saved over $1400 a year on my automobile insurance."
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Carl Valeri

October 8, 2025

5  out of  5
rating by Carl Valeri
"Extremely helpful and competent!!!!!"
We responded:
"Your positive experience is what drives us to do better every day. Thank you for your kind words and for being a valued customer."
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Randy Gowan

September 4, 2025

5  out of  5
rating by Randy Gowan
"Megan is very knowledgeable and is super easy to work with. She is fun and upbeat and makes every connection I have with her enjoyable."
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Jena Skubin

September 3, 2025

5  out of  5
rating by Jena Skubin
"Ulysses Perez, who is a Customer Service Rep. is always so helpful and returns emails and calls with being prompt and attentive. Also everyone else at this office has been very helpful. Thank you Ulysses!!!"
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Kim Hoa Bui

August 25, 2025

5  out of  5
rating by Kim Hoa Bui
"Feel confident to work with Shalisse Cerven and her team, especially Zachary Eaton is knowledgeable and very helpful. Thank you!"
We responded:
"Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience working with Ulysses and our team. We appreciate your trust in us and look forward to assisting you again in the future. "
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Glenn Montgomery

August 21, 2025

5  out of  5
rating by Glenn Montgomery
"Meagan was a pleasure to work with and she truly cares about her clients"
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Steve Traynoff

August 18, 2025

5  out of  5
rating by Steve Traynoff
"Megan was truly the BEST !!! thanks for the great customer service!"
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Anita Rakoski

July 24, 2025

5  out of  5
rating by Anita Rakoski
"Great service, Megan went the extra mile to help me and for that I'm so grateful, for all your insurance needs, check her out you won't be disappointed."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Megan went the extra mile to assist you. Your recommendation means a lot to us, and we're always here to help with any insurance needs. We appreciate your support!"
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Nataly Cisnero

July 23, 2025

5  out of  5
rating by Nataly Cisnero
"Amazing, she explained everything so clearly to me and helped me save lots of money. Very happy switching to State Farm with Noemi’s help!"
We responded:
"Thank you for your wonderful review! We're so glad to hear that Noemi made everything clear and helped you save money. Welcome to the State Farm family—we’re excited to support you moving forward!"
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Jennifer Flynn

July 17, 2025

5  out of  5
rating by Jennifer Flynn
"Noemi Fernandez did a fantastic job getting my auto insurance transferred. She was friendly, quick to respond and answered all my questions."
We responded:
"Thank you for sharing your experience! We're delighted to hear that Noemi provided friendly and prompt service while handling your auto insurance transfer. If you ever have more questions or need assistance, we're here to help!"
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Geoffrey Osborn

July 16, 2025

5  out of  5
rating by Geoffrey Osborn
"Thank you Megan! You made my transfer from out of state to my new home, easy and amazing. I appreciate you treating me like family as you took the time to help me with all my questions. Great experience!"
We responded:
"Thank you so much for your kind words! Megan is thrilled to hear that she could make your move and insurance transfer smooth and welcoming. We’re grateful to have the opportunity to treat you like family and support you every step of the way."
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Elizabeth Malek

July 9, 2025

5  out of  5
rating by Elizabeth Malek
"Zach and his team were incredibly helpful answering every question along the way, very professional and friendly, and helped us meet a super tight deadline for our new home owners policy!! What a wonderful team! Thank you!!"
We responded:
"Thank you, Elizabeth, for your fantastic feedback! Zach and the team are glad they could provide professional, friendly support and help you meet your tight deadline. We're honored to be part of this exciting milestone and look forward to assisting you in the future!"
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Jen Rine

July 1, 2025

5  out of  5
rating by Jen Rine
"Noemi was professional, followed up, and got me the right price and quote. Very happy!"
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gladys medeus

July 1, 2025

5  out of  5
rating by gladys medeus
"She is the best, she answered all my questions and she was very polite."